Online Players2 AoL50.00% UoF50.00% 21:25:20

Terms of Service

Effective date: November 11, 2026

These Terms of Service (“Terms”) are the agreement between you and Lore of Exile (“we”, “us”) for your use of our website at https://loreofexile.com, our game server for Shaiya, our launcher and our Discord community (together, the “Service”). By creating an account or using the Service you agree to these Terms, to our Server Rules and to our Privacy Policy. If you do not agree, please do not use the Service.

Questions: support@loreofexile.com

1. What Lore of Exile is

Lore of Exile is a free-to-play community server for the game Shaiya, run by volunteers. It is an independent project and is not affiliated with, or endorsed by, the owners of Shaiya. Game names, artwork and trademarks belong to their respective owners.

2. Who may use the Service

  • You must be at least 13 years old. If you are under the age of majority where you live, you need a parent or guardian’s permission, and a parent or guardian must agree to any donation.
  • You must give a real email address that you can read. We use it to verify your account and to send security messages.

3. Your account

  • You are responsible for your account and for everything done with it. Keep your password and recovery codes private and use a password you do not use anywhere else. We recommend turning on two-step verification.
  • Do not share, sell, trade or give away your account.
  • If you sign in with Google, Microsoft or Discord, you also remain bound by the terms of that service. You can unlink them from your profile at any time.
  • Tell us right away at support@loreofexile.com if you think someone else has access to your account.

4. How you may use the Service

You agree to follow the Server Rules. In particular, you will not:

  • cheat, use hacks, bots or third-party tools that change the game, or exploit bugs or glitches (please report them to a moderator instead);
  • harass, threaten or abuse other players or staff, or use hate speech;
  • spam chat, the website or our Discord community;
  • try to break into, overload or disrupt the website, the game server or other players’ accounts, or use the Service to attack anyone;
  • pretend to be staff or another player, or give false information when you register;
  • create accounts or votes in ways meant to get rewards unfairly, or sell or buy in-game items, points or accounts for money.

5. Donations, Donation Points and virtual items

  • The Service is free to play. Donations are voluntary and help pay for the servers. You can donate through PayPal or Stripe; we never see your card or PayPal login details.
  • Donation Points (“DP”), items and other in-game rewards are virtual. They have no cash value, cannot be exchanged for money, and are not your property. You get a licence to use them in the game while the Service runs.
  • Donations and DP purchases are final and non-refundable, except where the law requires otherwise or where we decide to make an exception. If something went wrong with a payment, contact us and we will look into it.
  • If a payment is reversed or disputed (a chargeback) we may remove the points or items it paid for and suspend the account.
  • We may change prices, packages, rewards and how points are earned and spent, and may rebalance or remove items. DP can also be earned for free, for example by voting.

6. The game world can change

We run the Service as a hobby project and provide it “as is” and “as available”. We may update, restart, pause, rebalance, reset or wipe the game world, characters, rankings or items (for example for maintenance, fixes, new seasons or testing), and we may change or end the Service. We try to give notice of big changes on the website or Discord, but we do not guarantee that the Service will always be available, error-free or that your progress will be kept.

7. Suspension and ending your access

  • If you break these Terms or the Server Rules we may warn you, remove items or points, suspend or ban your account or IP address, or block your access, with or without notice, depending on how serious it is.
  • You can stop using the Service at any time. You can ask us to delete your account by emailing support@loreofexile.com from the address on the account; see our Privacy Policy for what we keep.
  • If your account is closed, unused DP and items are lost unless the law says otherwise.

8. Ownership

The website and the Service, including their design, text and our own artwork, belong to us or to our licensors. You may not copy, sell or reuse them without permission. Your characters and items are part of the Service and are not your property. What you write in chat or on Discord stays yours, but you allow us to display and moderate it as part of running the Service.

9. No warranties

To the fullest extent the law allows, we give no promises about the Service: we do not promise that it will be uninterrupted, secure or free of bugs, or that it will suit your purposes.

10. Limit of our responsibility

To the fullest extent the law allows, Lore of Exile and the people who run it are not responsible for indirect or consequential losses, for lost characters, items, points, rankings or progress, or for losses caused by account sharing, hacks of other services, or events outside our control. Where the law does not allow us to exclude responsibility, our responsibility is limited to the amount you donated in the three months before the problem happened. Nothing in these Terms takes away rights you have by law that cannot be waived.

11. Changes to these Terms

We may update these Terms. We will change the effective date above and, for important changes, tell you on the website or on Discord. If you keep using the Service after a change, you accept the new Terms. If you do not agree, stop using the Service.

12. Contact

Lore of Exile · support@loreofexile.com · https://loreofexile.com